I gave you the benefit of the doubt. If you’ve had lots of interactions with AI, I am not sure how you can think that anything with AI can work as expected, specially in complicated edge cases.

I guess you don’t have lots of interaction with AI yet?

Did you read the article?

callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.

So if somebody calls and is completely out of his mind, what will AI do?